Returns & Replacements

If you change your mind or the plant simply isn't working for your space, you can return it within 30 days of delivery for a full refund.

• ✓ Items must be in their original condition with packaging intact
• ✓ Refunds are processed within 5 working days of receiving the return
• ✓ Return shipping is the responsibility of the buyer unless the item is faulty

We put real care into packaging, but occasionally damage happens in transit. If a plant arrives damaged:

• ✓ Contact us within 48 hours of delivery with a photo of the damage
• ✓ We'll send a free replacement — no need to return the damaged item
• ✓ If a replacement isn't available, we'll issue a full refund

If a plant fails within 30 days despite following our care instructions, we'll replace it free of charge.

• ✓ Send us a photo and your order details via email
• ✓ We'll assess the issue and ship a replacement within 3–5 working days
• ✓ One replacement per plant — if the replacement also fails, we'll offer a full refund or alternative

Starting a return is straightforward:

1. 1

   Email us

   Send a message to hello@officeroots.co.uk with your order number and reason for return.

2. 2

   Receive return instructions

   We'll confirm eligibility and send you the return address and any specific packaging guidance.

3. 3

   Ship it back

   Package the plant securely and send it to the address provided. We recommend using a tracked service.

4. 4

   Refund or replacement issued

   Once we receive and inspect the return, we'll process your refund or ship your replacement within 5 working days.